Privacy Policy

When you visit our store or place an order, we may collect:

• Personal details — name, email address, phone number, date of birth
• Delivery information — shipping address, city, state, PIN code
• Order information — products purchased, order history, transaction ID
• Device & browsing data — IP address, browser type, pages visited, time spent
• Communications — messages you send us via email, WhatsApp, or contact forms

We use the information collected to:

• Process and fulfil your orders accurately and on time
• Send order confirmations, shipping updates, and delivery notifications
• Provide customer support and resolve any issues
• Send promotional offers, new product launches, and skincare tips (only with your consent)
• Improve our website, products, and overall shopping experience
• Prevent fraud and ensure the security of our platform
• Comply with applicable Indian laws and regulations

We do not sell, rent, or trade your personal information to third parties. We only share your data in limited circumstances:

• Shipping partners — to deliver your orders (name, address, phone number)
• Payment processors — to securely process transactions (Razorpay, Paytm, etc.)
• Analytics services — aggregated, anonymised data to understand website usage
• Legal compliance — if required by Indian law or valid government authority

All payments on our website are processed through PCI-DSS compliant payment gateways. We do not store your card details, CVV, UPI PIN, or any sensitive payment information on our servers. All transactions are encrypted using SSL (Secure Socket Layer) technology.

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Remember items in your cart between visits
• Keep you logged in securely
• Understand which pages and products you find most useful
• Show you relevant products and offers

You can disable cookies through your browser settings, though some website features may not function properly.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your account and personal data
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, email us at support@ujjwalaa.com and we will respond within 7 working days.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years as required by Indian tax laws.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the updated policy on this page with a revised "last updated" date. We encourage you to review this policy periodically.

For any questions, concerns, or requests regarding your privacy, please reach out to us: