Return Policy
We want you to love every Ujjwala product. If you're not satisfied, we're here to make it right.
Return Window
We accept returns within 7 days of delivery for most products. The return request must be raised within this window. After 7 days, we are unable to process returns unless the product is damaged or defective.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- Product must be unused and unopened in its original packaging
- All seals, tags, and labels must be intact
- Original invoice or order confirmation must be available
- Return request must be raised within 7 days of delivery
- Product must not be from the non-returnable category
Non-Returnable Items
The following items cannot be returned:
- Products that have been opened, used, or partially consumed
- Items purchased during clearance or final sale
- Gift cards and promotional vouchers
- Products with broken seals (unless received damaged)
- Items returned without original packaging
How to Initiate a Return
To start a return:
- Email us at contact@ujjwalaa.com with your order number and reason for return
- Attach clear photographs of the product and packaging
- Our team will review and confirm the return within 2 business days
- Once approved, pack the product securely and ship it to the address provided
- Share the tracking details with us after dispatching
⚠️ Please do not ship back any item without prior confirmation from our team, as it may not be accepted.
Refund Process
Once we receive and inspect the returned product:
- Refund will be initiated within 3–5 business days of receiving the return
- Refunds are credited to the original payment method (UPI, card, net banking, etc.)
- Bank processing may take an additional 3–7 business days depending on your bank
- Shipping charges are non-refundable unless the return is due to our error
- COD orders will be refunded via bank transfer, please share your bank details
Exchange Policy
We offer exchanges for products received in a damaged, defective, or wrong condition. To request an exchange, contact us within 48 hours of delivery with photographs of the issue. Exchanges are subject to product availability. If the product is out of stock, a full refund will be issued.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Share your order number and clear photographs showing the issue. We will arrange a replacement or full refund at no additional cost to you, including return shipping charges.
Contact Support
Have a question about your return or refund?
Ujjwala Cosmetics | Customer Support
contact@ujjwalaa.com
